Studies on the Application of Information System Online UniversityBased on Civitas Academic Satisfaction Level(Case Study in Indonesia University of Education)

摘要

Universities generally have developed applications online information systems in managing academicactivities, ranging from student selection, contract courses, management courses, management of studentgrades, research management, management literature, faculty performance, profile lecturers, expertise faculty,finances, facility assets, management test session, until the management graduation. User information systemincludes university academic units consisting of leaders and lecturers, supporting units consists of theleadership and staff and students. The success of the implementation of an online information system one ofwhich can be seen from the level of satisfaction of the users. This research is a case study at IndonesiaUniversity of Education. The study was conducted through survey method using a questionnaire andinterviews were developed from the conceptual model of information system and involving 1183 respondents.The instrument consisted of questionnaires and interviews on 4 categories: very satisfied, satisfied no satisfiedand did not know. The results showed the level of user satisfaction on the online information system ofIndonesia University of Education fair valued at an average (three) of the maximum (four). Students showedthe highest level of satisfaction followed by academic units and the lowest satisfaction level shown by thesupporting units. Student responses showed the most consistent level of satisfaction or stable among allrespondents in all aspects of the system. The response no satisfied and do not know most shown bysupporting units. Quality processes and collaboration is a component system that shows the lowest level ofsatisfaction by academic and supporting units. To support the follow-up development and management ofonline information systems, need to be prepared holistically. Online information system needs arrangementswhich refers to the university business processes. The development of online information systems need to bemore mature planning equipped with regulations, business processes and standard operating procedures aswell as a comprehensive understanding of the parties of developers and users. Operasioal management systemonline information need to be equipped with adequate resources manager of both number and competence. Theunis leadership of the university needs to regularly monitor and evaluate the operation of online informationmanagement system and compliance with business processes. The implementation of online information needsto be disseminated continuously by developers to users.