Implementing Automated Quality Management Software System through Total Quality Management and Knowledge Management Concepts to Improve the Quality of Education in the Universities

摘要

Document archiving is very important in any large educational institution, as they contain information that is critical and affects quality management as well as knowledge management. The purpose of knowledge management and information systems is to organize the intellectual capital of the universities in a formally structured way for easy use and help managers make better decisions in all areas. Thus, the sources of competitive advantage in universities derive from intellectual capital and innovations. In addition, the path to a competitive advantage comes from the ability to manage knowledge to create quality of knowledge. Quality and knowledge are good indicators with which to measure a university’s overall competitiveness. This research illustrates the importance of knowledge management in universities and the role of the Information Technology (IT) in facilitating, sharing and accelerating growth of knowledge, in addition to improving the quality of education level in the university. The research also describes both the conceptual and the empirical frame work of a Quality management automated system. We expect this approach to noticeably reduce the cost in the faculties in the University of Jordan, and prevent all the disadvantage of the current situation and improve the quality of education.