Ascertaining the Information and Communication Technology (ICT) Maturity Level of the Banking Sector Using Kochikar Model

摘要

Information and Communication Technology has indeed been the driving force in most economics of the world owing to its versatility in integrating with most national sectors. Information and Communication Technology (ICT) models have been developed with the sole aim of ascertaining the maturity level in various economic sectors from the perspective of ICT. Due to the divergent impact of ICT in the Banking sector in Nigeria; this research paper has attempted to ascertain the maturity level within the banking sector using KochiKar Model: a Knowledge-driven ICT maturity model. The dataset for analysis was obtained using structured interview approach spread across Ten (10) Nigeria banks, capturing 12 personnel's each with an overall total of 120 respondents.The ICT maturity parameter indicators show clearly that Application, Human Resource Infrastructure and Policy have varied ratio of: 65%, 46% , 30% and 16%, respectively while the overall maturity index was captured at 0.40 (40%) falling into "BASIC" level within the stages of Kochikar model measurement. These results have highlighted the need in improving policies and infrastructures tremendously while applications and human resources can be expanded gradually which will overall increase the maturity index level.