RELATIONSHIP BETWEEN MANAGEMENT SKILLS WITH THE COMPONENTS OF TOTAL QUALITY MANAGEMENT WITH AN EMPHASIS ON PROCESS IMPROVEMENT AND LEADERSHIP

摘要

The purpose of this study was to investigate the relationship between the components of comprehensive quality management skills and leadership process was modified in size. This study was conducted with the correlation method. Questionnaire measure of cognitive skills and skills of managers, technical personnel and quality management was pervasive. Subscales internal consistency coefficient of the continuous improvement process, 0.8 and Leadership 0.92 respectively. Data analysis was conducted in two phase. Descriptive statistics for questions and one-way ANOVA, Pearson correlation coefficient was used. The correlation coefficient between the components of leadership and continuous improvement of processes, quality management and comprehensive understanding of the management skills was 0.38, 0.79. Findings also showed significant differences in terms of the variables of gender and experience between managers in different aspects of quality management.