Integrating the Balanced Scorecard and PROMETHEE Methods for Seaport’s Performance Evaluation

摘要

This paper studies the ports performance in financial, customer, internal business process, Learning and growth and Sovereignty by employing PROMTHEE and Analytical Hierarchical process (AHP) methods. Due to manipulating the balanced score card in port’s performance evaluation, this study is conducted in two steps. In the first step, according to the expert’s point of view, a new perspective called Sovereignty is added to the existing four standard perspectives of balanced score card. AHP method is applied in second step to measure the weight of all mentioned five perspectives according to their importance level in ports performance evaluation. Then by using PROMETHEE studied ports such as Khoramshahr, Imam Khomeini port, Bushehr, ShahidRajaee, ShahidBahonar, Anzali and Amir Abad prioritized. The resulted obtained by the PROMETHEE model showed that, ShahidRajaee, Imam Khomeini and Bushehr ports get the first, second and third score, respectively.