E-government and e-governance concepts and constructs in the context of service delivery

摘要

The Malaysian Vision 2020 of the Multimedia Super Corridor (MSC) has gone through a rapid change in information and communication technology (ICT). The government will eventually enhance the service delivery and quality of the development process which will allow the government to be more responsive to the needs of the citizens. The Malaysian government has developed e-government and e-governance that have come into prominence. Both terms have been used interchangeably. However, they are quite different as they have different audience to cater for, especially the different objectives from the Malaysian government. Therefore, the aim of this study is to investigate the concepts and constructs of the e-government and e-governance as well as gauge the relationship between with regard to service delivery.