Last Call? First Round

摘要

The summer season officially kicks off about three-quarters through this month of June, but being deadline oriented, and fixated on the map three months out, I find myself listening to Don Henley's Boys of Summer and thinking, "my, but the summer flew by fast!" Well, back to reality. It's still late May, and there's work to be done. And chief among the tasks for the coming months is the reinvigoration and reinvention of the magazine you now hold in your hands. Why mess with success? Well the fact is time moves on and every once in a while it makes sense to clean out the garage, or rearrange the furniture, or brighten up the living spaces with a fresh coat of paint. In keeping with this theme, loyal readers will notice a change between this issue and the next issue, especially when it comes to the team leading the makeover. For starters I will have an increasing role in the day to day operation and direction of this publication, and it's truly an honor to be entrusted to carry on the tradition of this industry flagship as we close in on closing out our third decade of publishing advice and information for the contact center industry.