Examining the 'relative image' of tourism destinations: a case study

摘要

Many traditional destination image studies employ a non-comparative assessment approach. This study, however, suggests defining and measuring destination image in a comparative manner (termed 'relative image') for the purpose of destination positioning. Using a case study on American leisure travellers' image of Mainland China, the author proposes and demonstrates the utility of a multi-step procedure of relative image assessment. The author concludes that by utilising competing destinations as a reference frame and replicating tourists' actual decision-making process, relative image assessment may generate more relevant information and insights for destination marketers.