Engineering customer service: 3 ways tech companies can improve the customer experience

摘要

Customer service can improve using three simple techniques. Professionals involved in robotics, machine vision, and motion control heard from a former Disney expert about how to improve customer service in the opening presentation at the A3 business conference, as part of the 21st Annual Robotics Industry Forum, Orlando, Fla., January 22-24. The opening session, "Creating a World Class Service Organization, Lessons from the Mouse," was presented by Dennis Snow, president, Snow and Associates Inc.