Integrating fuzzy Kano model and fuzzy analytic hierarchy process to evaluate requirements of smart manufacturing systems

摘要

In this article, an integrated method is proposed for evaluating the requirements of smart manufacturing systems under the era of Industry 4.0 and Industrial Internet of Things. This method uses systematic research on identifying, classifying, and evaluating the requirements of smart manufacturing systems with uncertainty, multi-users, and multi-disciplines. The results of this article provide a procedure to capture the preferential SMSs-R and the framework of SMSs-R. First, this method provides a comprehensive requirement of smart manufacturing identified by questionnaire survey, document reviews, and the affinity diagram method. Second, the classification of SMSs-R considers the multi-user preference by the fuzzy Kano model. Third, the best non-fuzzy performance and fuzzy analytic hierarchy process method is used for evaluating and ranking the SMSs-R factor to solve the uncertain, vague, and preferential questions. Finally, we validated the effectiveness of the method through a real discrete manufacturing enterprise case.