IP phones touted as voice of reason

摘要

Has the time come for companies to toss their PBX-based phone systems in favour of voice over IP? Some businesses are eager to become early adopters because of the ultimate cost savings, but others are taking a more cautious approach If your company is thinking about making the switch to voice over IP, you're not alone. Most early adopters of IP telephony are motivated by cost savings on long-distance — and aren't always aware of how the technology can help them in other areas, such as improving productivity or delivering better customer service. But high start-up costs mean they need to consider these other benefits and develop a business case before deploying VoIP. TechTrex Inc. made the move to VoIP last May, after closely watching the market and deciding the technology was finally ready for prime time. The Mississauga, Ont.-based company provides hardware solutions for the card payments industry and has offices around the world, including the U.S., Japan, Korea, China and the Philippines.