Dialing up some bad VoIP service

摘要

Earlier this year, the company I work for decided to replace our aging phone system with a VoIP solution with all the bells and whistles. We looked at several systems before finally deciding on a vendor. Our in-house IT staff was extremely competent in network administration, system administration, and so on, but none of us had any hands-on experience with phone systems, let alone VoIP phones. Fortunately, "Ring-a-Ding Telecom," the company we hired to install and support the new system, told us not to worry. The switchover would be a snap.