Crystal Reports and Cognos are two of the most popular and widely used reporting solutions in the world. Yet why are so many people frustrated with them? What is the alternative? To answer this question, you must first understand that there are two types of Business Intelligence reporting users: casual users and power users. Casual users, which typically make up 80 per cent or more of the people in an organization, include executives, managers, staff, and business analysts. Power users, making up less than 20 per cent, include IT developers, super users, and analytical modelers.
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