Online filing system's go-live delay piles up the workload at under-pressure Revenue

摘要

The birth of Eric was never going to be easy. The taxman knew it, and especially Don MacArthur, the head of the Inland Revenue's employer programme when Eric was conceived. About a year before the Eric project was due to go live, he said, "We are well aware that this is a big challenge for the department. It is a big technological challenge; it is a big logistical operational challenge." The Revenue's IT supplier Capgemini was also aware of the significance of Eric as a vital cog in systems that would enable employers to file online annual tax and national insurance records for millions of employees.