Give Me A Venti Nonfat Decaf Sumatra Blended With Italian Roast And Two Pumps Of Cinnamon Dolce Syrup Plus A Light Dusting Of Mocha Powder... But Hey There, Aren't You Starbucks' New Cio!!??

摘要

Sharp-eyed and highly caffeinated regulars might have noticed the brand-new employee at the Mercer Island Drive-Thru Starbucks in November. The newbie, wearing the standard-issue green apron, was receiving a crash course in just about every function at the 1,800-square-foot store. He took a turn as a barista, manned the drive-thru, handed out samples to customers, took out the trash and assisted a patron who was trying to connect to the Wi-Fi network. He tinkered with the store's point-of-sale (POS) system. He even did some scheduling. What customers likely didn't realize was that the nearly six-foot, three-inch man offering them free cookie and coffee samples was not just any barista. He was Starbucks' new SVP and CIO, Stephen Gillett. To Gillett, who frothed lattes last fall as part of the coffeemaker's week-long employee immersion process, nearly every business and customer-facing process in the store was new.