The battle with returns is getting longer. On January 7 home delivery specialist ParcelHero declared that peak returns were continuing into the second week of 2020. Courier firms had braced themselves for an avalanche of return parcel flows, with estimates of US$90-95 billion worth or goods flowing back. UPS was expecting to handle in excess of one million return shipments a day through December into January, anticipating to hit a peak volume of 1.9 million returns on January 2. Steve Vi-tale, director of communications of UPS Canada, says that returns have ballooned at an annual clip of around 10 per cent over the last four years and are going to continue to rise.
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