Golf School As A Tool

摘要

Ed Henkes, national account manager at an electrical-parts maker, wanted to repair a relationship with a key customer that had been frayed by a personality clash with one of his former reps. Henkes, who works for FCI-Burndy Products in Manchester, N.H., knew that buyers at the other company, Graybar Electric, shared his passion for golf. So he thought the course would be a perfect place for the two parties to reconnect.