CONSUMER-DEBT DISPUTES ARE THEY UNFAIR FIGHTS?

摘要

Readers argued vigorously about "Banks vs.rnConsumers," our June 16 Cover Story on thernbooming business of resolving credit-cardrndisputes and the way in which one firm, thernNational Arbitration Forum, dominates thernindustry. Many agreed with NAF's criticsrnthat the firm's decisions favor creditors atrnthe expense of unsophisticated debtors.rnOthers, though, asked for proof that therncourt system is any fairer when it comesrnto delinquent consumers. And while somernlamented the mandatory arbitration clauses in credit-card agreements, at leastrnone reader refused to be "incensed" that borrowers have to pay off their debtrn"according to the terms they agreed to."