Andrew and Neale, with collective experience of 40 years, work tirelessly behind the scenes in First's North region to ensure that, day or night, every on-bus ticket machine is updated and working correctly - Andrew for Greater Manchester and Neale for Yorkshire. Brought together in 2011, they worked beyond the call of duty to ensure the roll-out of new smart-enabled ticket machines across 2,500 vehicles at 16 depots was a success. Following the recent acquisition of Finglands, Andrew led the ticket machine changeover seamlessly overnight while Neale, with just six-weeks lead time, co-ordinated a range of activities to ensure ticket machines at York Park & Ride were replaced with a new system on time. Andrew and Neale impressed the judges with both their complementary skills as a team and their key roles in their own right.
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