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Persimmon ups customer retention time to a week

机译:柿子将客户保留时间延长至一周

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Persimmon has announced it will extend the length of time customers can check for faults in their new homes from one day to the first week of occupation, writes Hamish Champ. Following customer complaints over the quality of new homes, the housebuilder announced in March it would offer buyers the chance to hold back 1.5% of the purchase price of their home until faults identified on the day they moved in had been rectified. At the time, chief executive Dave Jenkinson admitted the group had to "raise its game" over the issue of problems with newly-built homes. The scheme had been due to start this month but in a trading update last week, Persimmon said it would extend this from 24 hours to the first week of occupation.
机译:Hamish Champ写道,柿子宣布将延长客户检查新房故障的时间,从一天到第一周。继客户对新房质量的投诉后,房屋建筑商于3月宣布,它将为购买者提供机会,使其保留房屋购买价格的1.5%,直到他们搬进当天发现的错误得到纠正为止。当时,首席执行官戴夫·詹金森(Dave Jenkinson)承认,该集团必须就新建房屋的问题“提高竞争力”。该计划原定于本月开始,但在上周的交易更新中,Persimmon表示将把这一时间从24小时延长至占领的第一周。

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    《Building》 |2019年第27期|18-18|共1页
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