Blame Storming vs. Brain Storming

摘要

This is a tale of two businesses. One is healthy and the other is not. The only difference is one word. Be alert and see if you can recognize that word. The scenario: A good customer calls at 2:45 p.m. He needs a part by 4 p.m. Your salesperson knows the only way to satisfy the customer's request is to get the part on the 3 p.m. delivery truck. He knows that an invoice must be created, the part must be pulled from inventory, properly crated to prevent damage, and loaded. In his quest to satisfy the customer, he begins without hesitation to get the ball rolling.