The front-counter area is where you and your customers do business-where first impressions are made. What does it look like? Is it dowdy? Grungy? Old-fashioned? Would "dull" be a good description, or would "tired" work, too? Are the ceiling tiles discolored, tilted or falling down? Do the walls look drab? Would a paint job brighten things up? Is the lighting weak? Is the carpet stained? Is the linoleum scuffed or cracked? Is the front counter . surface chipped? You may not be the best person to judge.
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