Power House Best ways to coordinate counter and plant

摘要

"It's important for everyone to feel that their position is just as necessary as the next person, whether they are in a larger-volume store or a smaller one," describes Lisa Goodmanson, GM and director of plant operations at Brooklyn Park, Minn.-based Pilgrim Dry Cleaners. She is talking about the secret to Pilgrim's success coordinating employees from both the front counter (front of house) and plant (back of house) so they work together as part of one team, making the business one unified house.