Double DOWN

摘要

Zach Kinzer, general manager of Bridgestone Cleaners in Brooklyn, In.Y., remembers the day the man came in. "A really slick guy came in trying to sell one thing or another and said something which stuck: 'If you have one, you have none.' In dry cleaning, I am not sure there is a better lesson to learn. If you don't learn by actively implementing redundancy, the industry will teach you one way or another down the line."