Novel team-based approach to quality improvement effectively engages staff and reduces adverse events in healthcare settings

摘要

Despite significant attention to safety and quality in healthcare over two decades, patient harm in hospitals remains a challenge. There is now growing emphasis on continuous quality improvement, with approaches that engage front-line staff. Our objective was to determine whether a novel approach to reviewing routine clinical practice through structured conversations —could improve engagement of front-line staff in quality improvement activities and drive improvements in indicators of patient harm.