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Interaction Diagrams: Development of a Method for Observing Group Interactions

机译:交互图:一种用于观察组交互的方法的开发

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摘要

Recording of team meeting’s processes with electronic devices can be problematic because of the invasiveness of the process: issues with privacy; interpretation difficulty with noise or quiet speech; and distortion of participants’ behaviour. There is a need for less intrusive methods. We developed the interaction diagram method by extending the directed graph nature of sociograms to capture the time sequence of events, including the identification of the person, communication behaviour, and duration of interactions. The method was tested on engineering team meetings. Data processing by quantitative and qualitative analysis is shown to be feasible. Several team roles were observed in the engineering context: Initiator; Passive collector; Explorer; Information provider; Facilitator; Arbitrator; Representative; Gatekeeper; Connector; and Outsider. The work provides a graphical representation of the record of the interaction flow during meetings. It does this without needing video recording. It is also an efficient method, as it does not require subsequent transcription or coding. It provides a procedure to quickly analyse communication situations, identify group roles, and compare group activity at different meetings.
机译:使用电子设备记录团队会议的流程可能会出现问题,因为该流程具有侵入性:隐私问题;带有噪音或安静语音的解释困难;以及参与者行为的扭曲。需要较少侵入性的方法。我们通过扩展社会图的有向图性质来捕获事件的时间顺序,从而开发了交互图方法,以捕获事件的时间序列,包括人的身份,沟通行为和交互持续时间。该方法已在工程团队会议上进行了测试。通过定量和定性分析进行数据处理是可行的。在工程环境中观察到了几个团队角色:发起者;被动收集器;资源管理器;信息提供者;主持人;仲裁人;代表;关守;连接器;和局外人。该工作提供了会议期间交互流程记录的图形表示。它无需录制视频即可执行此操作。这也是一种有效的方法,因为它不需要后续的转录或编码。它提供了一个过程,可以快速分析交流情况,确定小组角色并比较不同会议上的小组活动。

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