面向产业链协同SaaS平台的业务流程定制技术

摘要

A workflow customization model for a collaborative Software-as-a-Service (SaaS) platform of industrial chains was proposed based on the mapping between workflow with operation and the custom relationship between the enterprise groups with workflow. A drive rule and a load and control mode of the workflow model were proposed to provide the dynamic load based on the identities of users. The proposed method was validated by the workflow customization on out application of the after service of automobile parts industrial chains, which showed that it met the needs of workflow customization on the collaborative SaaS platform of industrial chains.%针对产业链协同软件即服务(SaaS)平台各企业群对业务流程个性化定制的需求,建立了业务流程与业务功能之间的映射关系和企业群与业务流程之间的定制关系,在此基础上构建了SaaS平台面向多企业群的业务流程定制模型,并提出了业务流程驱动规则和加载控制方法,以实现平台在应用过程中基于用户身份的业务流程动态加载支持.构建的业务流程定制模型和流程驱动规则以及相应的加载方法在汽车零部件产业链售后服务的外出申请审批流程的定制方面进行了应用验证,能实现SaaS平台运行过程中企业群对业务流程的个性化定制需求.