一种面向患者门诊预约满意的决策方法

摘要

To deal with the outpatient appointment decision problem in which patients ’ preferences for service time and doctors are given , a decision-making method for outpatient appointment is proposed . Firstly, preference vector based on patients ’ preferences for doctors and preference matrix for service time are given.Then, the patient satisfaction degrees for service time and doctors are given respectively , and the two are integrated into the patient satisfaction degree for different doctors in every service time .Fur-thermore, for maximizing the sum of all patients ’ satisfaction degree , an optimization model for outpatient appointment decision is developed , and the appointment decision result can be obtained by solving the model.Finally, an example is given to illustrate the practicality and effectiveness of the proposed method .%针对患者给出关于医生和就诊时段的偏好的门诊预约决策问题，给出了一种门诊预约决策方法。首先依据每个患者给出的预约偏好构建其针对医生的偏好向量和针对就诊时段的偏好矩阵，然后分别计算出患者针对医生和就诊时段的满意度，进而将两者集结得到患者在每个就诊时段内接受各医生服务的满意度，进一步地，以所有患者满意度之和最大为目标，构建了门诊预约决策的优化模型，通过模型求解得到最终的预约决策结果。最后，通过一个算例证明了所提出方法的实用性和有效性。