在门诊分导诊工作中护患沟通技巧的应用

摘要

Objective To analyze the application of communication skills of nursing clinic guidance in the work. Methods 400 cases of patients during 2010 August to 2011 August were randomly selected in our hospital consultation, on the basis of the patients agreed they were randomly divided into two groups, the observation group and the control group, 200 patients in each group counseling patients. The patients in the control group without related by the nurse-patient communication skills training staff to carry out targeted work, while patients in observation group by the nurse-patient communication skills training staff to carry out targeted work. A comparative analysis of two groups of patients for the satisfaction degree. Results In control group, 170 patients were satisfactory, for targeted work accounted for 85%, while 190 patients for targeted job satisfaction, the observed group was 95%, which compared with the untreated nurse-patient communication skills training for staff, the training of staff can make patients for targeted more satisfaction, P<0.05. Conclusion In the process of clinic guidance work, has the good application of nurse-patient communication skills of its staff to some extent can improve patient satisfaction with the hospital treatment and disease.%　　目的对门诊分导诊工作中护患沟通技巧的应用进行分析。方法随机抽取2010年8月至2011年8月期间于我院进行相关咨询的患者400例，于患者同意的基础上将其随机分为两组，对照组和观察组，每组各200例咨询患者。其中对照组中的患者由未经过相关护患沟通技巧培训的工作人员进行分导工作，而观察组中的患者由经护患沟通技巧培训的工作人员进行分导工作。对两组患者对于其满意程度进行比较分析。结果对照组中有170例患者对于分导工作较为满意，占85.00%，而观察组中有190例患者对于分导工作满意，占95.00%，即相对于未经护患沟通技巧培训的工作人员，经相关培训的工作人员使得患者对于分导工作更为满意，P＜0.05。结论在进行门诊分导诊工作的过程中，有良好护患沟通技巧应用的导诊工作人员一定程度上能够提高患者对于医院以及疾病治疗的满意程度。