构建和谐医患关系营造良好医疗环境

摘要

With the deepening of medical system reform and increasing people’s awareness of the law, the social demands for medical industry gradually increased. In recent years, the medical disputes increase obviously, increasingly tense relationship between doctors and patients has become an urgent social problem. Faced with this situation, the hospital and medical personnel from oneself, prompt transformation idea, standardize the medical service, strengthen the doctor-patient communication to enhance mutual understanding, to resolve the contradictions between doctors and patients, and jointly create the medical environment, and earnestly safeguard the interests of both sides, promote the harmonious development of society. How to build a harmonious and healthy relationship between doctors and patients is the worth of the community especially the research of hospital administrators.%随着医疗体制改革的不断深入和人们法律意识的日益增强，社会对医疗行业的要求逐渐增高。近年来，医疗纠纷明显增多，医患关系日趋紧张，逐渐成为一个亟需解决的社会问题。面对这种局面，医院以及医务人员应从自身做起，及时转变观念，规范医疗服务行为，加强医患沟通，增进相互理解，化解医患矛盾，共同营造文明的医疗环境，切实维护双方的利益，促进社会和谐发展。如何构建和谐健康的医患关系是值得社会各界尤其是医院管理者研究的重大课题。