银医卡自助预约就诊模式的建立与实践——大型综合性公立医院门诊预约服务新模式的探索

摘要

Objectives: To explore clinic appointment mode, optimize outpatient service process and give reference and experience on promoting outpatient service quality. Methods: By the cooperation of bank and hospital, bank hospital card service was carried out to remedy the defects of current appointment mode. Results: Bank hospital card oriented appointment mode could achieve patient, hospital and society win-win. But there are also some problems. Conclusions: Outpatient appointment service mode is an inevitable trend for large general hospitals. And it has got some effectiveness.But the mechanism of applintment service still needs more research in theory and practice.%目的:探索预约诊疗服务模式,优化门诊就医流程,为提升门诊服务品质提供理论参考和实际经验.方法:通过医院与银行合作,推出银医卡服务项目,以弥补现有预约挂号的不足.结果:银医卡自助预约就诊模式是推行预约诊疗工作的新成果,能使患者、医院和社会获得共赢,但预约服务在开展过程中还存在一些问题.结论:推行门诊预约服务是大型综合性公立医院门诊挂号流程改革的必然趋势,并已有所成效,但预约服务机制还需要从理论上进一步研究,在实践中不断加以完善.