目的：开发医院患者随访管理系统，提高对患者的随访效率和随访质量，促进患者主动参与随访工作，加强医生和患者的沟通交流。方法采用三层C/S（Client/Sever）架构，使用VB.net作为前端开发语言，后台数据库采用SQL sever2012，融合现有的通信技术，设计并开发一套医院患者随访管理系统。结果成功开发出了一个集病例管理、随访管理、咨询回复、知识共享、信息发布、统计分析等为一体的服务平台，提供了网络、电话、短信等多种随访方式，使随访工作更加规范、高效。结论该系统功能齐全、操作简便，不仅可以满足随访工作人员的实际管理需求，也给患者提供了一个咨询、反馈意见的平台，增强患者的随访积极性，从而提高患者满意度和医院经济效益。%Objective To improve the quality and efifciency of patient follow-ups, promote the patients’ active participation in the follow-ups, and strengthen the communication between doctors and patients. Methods With integration of existing communication technologies, the Patient Follow-up Management System was designed and developed based on the 3-tier C/S (Client/Sever) structure, which used Visual Basic.net as the front-end development language and SQL sever2012 as the background database. Results A comprehensive service platform with multiple functions like case management, follow-up management, reply to the public consultation, information releasing, knowledge sharing and statistical analysis was developed. The system provided a variety of follow-up ways including Internet, telephone, and SMS (Short Message Service), which enabled for more standardized and efifcient patient follow-ups. Conclusion This fully-functioned and easy-to-operate system not only can meet the demand of follow-up management, but also provide patients with a platform for consultation and feedback. It enhanced the patient's active participation in the follow-up so as to improve the patient satisfaction and economic beneifts in the hospital.
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