The influence of job-order-contracting as a construction project delivery method on owner satisfaction.

摘要

Large public and private facility owners are in constant need of small and routine construction projects. In the past, these facility owners have hired and maintained their own facility departments to do some of this work, but when projects become too large or too complex it becomes more cost effective to use an outside contractor. In addition, when facility owners take on these types of projects with their own staff, routine maintenance and other job duties must take a back seat. To deal with this problem, many facility owners are discovering the value of a project delivery method developed by the U.S. Army in the 1980s specifically designed to deal with these types of projects. While job-order-contracting has been around since the 1980s, there has been very little research into the issues of who is using this project delivery method and what their perceptions are with respect to the issues that affect owner satisfaction. This research found that owners using job-order-contracting are generally very satisfied with the results being produced, especially when compared to the traditional design-bid-build project delivery method. Owners generally cite the ability of this project delivery method to meet the owner's need for timely project delivery as the primary reason for selecting this method.