A comprehensive performance management model.

摘要

The problem. This study proposes a performance management model which can provide a conceptual framework for the integration of human resource functions with the pursuit of organizational goals.; Method. A detailed investigation of the literature in the areas of performance management, the integration of human resource functions and the integration of human resource management and business management was conducted. On the basis of this research a new model was proposed, which incorporates the strengths of past models and suggests new approaches to remedy problems encountered in the literature.; Results. The comprehensive performance management model proposes nine steps in the performance management process: (1) defining the job, (2) screening/evaluating, (3) predicting/selecting, (4) orienting/training, (5) monitoring, (6) assessing, (7) appraising, (8) reinforcing, and (9) coaching. Four necessary contextual factors are identified for the implementation of this model: (1) an organizational culture committed to reaching personal and organizational goals together, (2) involvement of top management, (3) involvement of line managers, and (4) a new profile for human resource professionals.; In addition to providing an efficient approach to the management of performance in an organization, the comprehensive model of performance management is proposed as a conceptual framework to facilitate, (1) the integration of human resource functions within an organization, (2) the development of a management process which integrates human resource management and business management, (3) the creation of a feedback process from line management for organizational planning, and (4) the effective management of quality and other areas of organizational change.