A comparison study of the satisfaction of American automotive supplier employees at Japanese subsidiaries and U.S. companies.

摘要

The automotive industry continues to experience significant competition and employment pattern changes between American and Japanese companies. This study quantified the satisfaction facet variance using the 20 areas measured by the Minnesota Satisfaction Questionnaire (MSQ) and the General Satisfaction measure. This study allowed comparison regarding the type of satisfaction being experienced by non-production workers employed at U.S. companies and at the American subsidiaries of Japanese parent companies involved in the automotive supplier industry. The higher satisfaction categories and levels reported by Americans at American subsidiaries of Japanese parent companies are considered a function of a blended cultural effect at the American subsidiaries of Japanese companies.