RETURN ON INVESTMENT OF PERFORMANCE MEASUREMENT PROGRAMS IMPLEMENTED BY PUBLIC SECTOR TRANSPORTATION AGENCIES

摘要

In this era of decreasing access to financial resources and increasing calls for government accountability, a number of public agencies have instituted performance measurement programs to better evaluate the relative success of their various plans and programs. However, while a significant number of these programs have begun being implemented by transportation agencies across the country, the value added by their development and application to these agencies' decision-making processes remains largely unknown. This paper provides an assessment of the relative return on investment (ROI) stemming from use of different performance measures by public sector transportation agencies in the United States.