As demands on information technology staff increase year afterrnyear, a few of us have been fortunate enough to experience muchneededrnexpansion of our information technology staff andrnassociated resources. Most of us in university and collegerninformation technology services, however, find ourselves forcedrnto do more with a constant or decreasing budget.rnMy group currently supports twice as many computers as it didrnfour years ago and offers a wider variety of services and betterrnquality service, all with fewer staff. How are we managing to dornthis? What have been the keys to our success, and where arernfuture opportunities and challenges? Can these productivityrnincreases continue forever?rnThis paper and presentation detail ways in which a small staff ofrninformation technology professionals can improve and increasernservice with constant or decreasing resources, including:rn1. Establishment and enforcement of support policiesrn2. Automation or elimination of repetitive tasksrn3. Better support through problem preventionrn4. Merging of resources with other departments orrnprogramsrn5. Trading work with your customersrn6. Remote administrationrn7. Sharing ideas with and stealing ideas from colleaguesrnaround the world.rnI am optimistic. Although it always seems as if we have reachedrnthe limit of what we can support, a look back will make it clearrnthat while we have always thought this, we have always foundrnways to improve and increase support. To continue along a pathrnof increased productivity, however, it is imperative that we sharerninformation about best practices in information technologyrnsupport.
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