CHANGING TIMES: THE IMPACT OF CONVERGENCE ON INTERNATIONALCARRIERS

摘要

The question everybody is asking is: do IP-based services threaten major carriers and ifrnso, to what extent? While many new players are entering into new niches, establishedrncarriers are also taking up new opportunities to build customer loyalty and revenues.rnThe key asset for any competitor will be access to end-customers and the ability torndeliver relevant content as demands evolve. Quality will also be key, as will the ability tornprovide effective international coverage so that customers can enjoy the same servicesrnwhen they are away from home. Carriers should invest in these areas in particular,rnwhile ensuring accountability to customers and all stakeholders.