Design of Management System for Computer laboratory Based on ITIL

摘要

Currently, problems which the computer laboratories in higher learning institution are confronted with are as follows: lacking consciousness for service and standardized management, lacking means for executing and maintaining, no standardized process, no record for software and hardware configuration and change as well, and also changing configuration randomly. All these lie in that management concept of these laboratories stay in elementary mode of old mechanism, with the executing mechanism lacking the consciousness of service and practice. This article introduces the core of ITSM system implementation: ITIL-based laboratory management framework, process modeling and design for configuration data structure. The system combines with the current management situation in higher learning institution and makes some progress in the executing and maintaining management in computer center.