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The Persuasive Power of Human-MachineDialogue

机译:人机对话的说服力

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The persuasive power of live interaction is hard to match, yet technologies are increasingly taking on roles to promote behavioral change. We believe that speech-based interfaces offer a compelling mode of interaction for engaging users and are motivated to understand how to best present persuasive information using speech interaction. We present a study comparing the persuasive power of two speech-based information systems, one which uses a recorded message-based lecture presentation and another which uses an interactive dialogic presentation. We measure the persuasive power across both conditions using a survival task. We find that the dialogic system is significantly more persuasive than the lecture system. We also find that the dialogic system presents significantly (almost four times) less information than the lecture system. We analyze our results using three standard rank correlation methods. We point to limitations of these measures and propose a new metric which appears to be more sensitive for this task.
机译:实时互动的说服力很难匹敌,但是技术越来越扮演着促进行为改变的角色。我们认为,基于语音的界面提供了一种引人入胜的交互方式,以吸引用户,并被激励去理解如何使用语音交互来最好地呈现有说服力的信息。我们提出一项研究,比较两个基于语音的信息系统的说服力,一个使用基于记录的消息的演讲演示,另一个使用交互式对话的演示。我们使用生存任务来衡量两种情况下的说服力。我们发现对话系统比演讲系统更具说服力。我们还发现,与演讲系统相比,对话系统提供的信息要少得多(几乎四倍)。我们使用三种标准等级相关方法分析我们的结果。我们指出了这些措施的局限性,并提出了一个新的指标,它似乎对该任务更加敏感。

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