This paper addresses organisational issues (Theme 3) and in particular, administration and management systems that support flexible learning. The setting is Massey University, a traditional dual mode university which is New Zealand's premier distance learning provider. Currently there are over 36,000 students enrolled over three campuses, approximately 19,000 of whom are studying via distance learning mode. Although distance learning delivery is still largely print-based, the University is committed to Web enhancement of courses, mainly using WebCT. Massey University operates with a devolved management system. While here are central services available in instructional design, editing and materials preparation, these are not extensive. For example, there are four teaching consultants (instructional designers) for the entire University, who are located within the central Training and Development Unit. The five University Colleges are responsible for developing their own courses and the level of commitment to Web delivery or enhancement varies greatly. However, College initiatives and on-line teaching developments must be consistent with the University's On-line Learning Strategy, a policy document ratified by the University's senior management. This paper focuses on the response of the largest College, the College of Business, to the need to accelerate capacity building in developing and managing Web-based communities of learning.
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