THE IMPACT OF SHORT INTERVAL CONTROL VISUAL MANAGEMENT CONCEPTS TO THE ORGANISATION'S OPERATIONAL PERFORMANCE

摘要

The two concepts of Short Interval Control (SIC) and Visual Management (VM) have been used independently over the years by some of the successful companies in the world. The concept of Short Interval Control (SIC) is one of many structured processes that could arguably be utilised to achieve successful operations within any organisation. It is a process that involves intensive and interactive short stand-up meetings, coupled with a detailed list of actions, problems, status, and progress, all updated and captured in real time on whiteboards. The VM concept has been used intensively as one of the lean techniques in the manufacturing and service environment as a process that addresses most of the important elements of lean manufacturing parameters such as processes, clarity, visualisation, vision, goals, understanding and control. The objective of the study herein was to analyse and verify the impact that could be realised to the operational performance when these two concepts are implemented jointly and in synergy throughout the operational value chain associated with the delivery of spares items to the overseas clients, for the maintenance and survivability of the organisation's (BAE Systems OMC) fleet of vehicles which are in excess of 2 000 in the field. Both the quantitative and qualitative research methods were used in a case study to comprehensively and rigorously attempt to answer applicable research questions and resolve the respective problem statements. Extensive theoretical and literature reviews were conducted to respectively analyse the theoretical perspectives of the two elements and to address findings related to the problem at hand from previous research efforts. The findings revealed remarkable outcomes. From both literature and findings from the study it became evident that the two concepts are management systems/techniques which are mutually inclusive and can't be separated from each other when applied to the specific operational value stream like the one used in the case study herein. It was therefore concluded that the synergetic application of SIC and VM concepts have a positive impact and improve the organisation's operational performances.