Holding Up the Leadership Mirror, Then Changing the Reflection: The 'Seeing Yourself as Others See You' Tool

摘要

Regulators, researchers and professionals in the oil and gas industry all agree on the importance of leadership commitment to HSSE. The right safety leadership is the most important factor in building a strong HSSE culture, but historically the focus has been on the workforce through traditional behavior based safety programmes. What this paper does is explain a tool Seeing Yourself As Others See You, which gives leaders personal feedback on whether they are seen to walk the talk, know what the issues are in their organization, build trust and put a priority on safety. This tool has been developed over a number of years by the Universities of Aberdeen, Manchester and Leiden as well as the UK Step Change initiative and Shell International Exploration and Production. One component is a web-based tool, developed and supported by Leiden University, to ensure the confidentiality of the information submitted. This also allows the tool to be used by other organizations. The most important element is the follow-up coaching sessions, which is initiated by the manager, following simple and psychologically sound guidance. These sessions lead from general feedback to specific actions that positively change the way others view a manager's commitment to safety. The results have been: ? Challenging senior manager's beliefs and perceptions of themselves by confronting them with how others see them ? Hundreds of senior managers have been appraised, many on an annual basis ? A profile of leadership commitment to safety over time and obvious changes in the behavior of some managers ? A correlation between scores and safety performance Based on demand from other companies the methodology described in this paper is now available to the industry through the Energy Institutei.