Applying the Managing from Clarity methodology to sustainable management of the water supply and recollection system in the city of Leon

摘要

This paper tells about our experience in using the "Managing from Clarity" methodology - systems thinking and system dynamics - to aid group decision-making and strategy development for the governmental water management system in the city of Leon, Mexico, named SAPAL. The methodology consists in gaining strategic clarity in how the management team designs and manages five strategic elements - its Goals, Resources, Actions, Structure and People (GRASP). This clarity helps leaders to understand from a systemic point of view the organization with which they are interacting every day, to understand how to move it in the desired direction and provides them with a dynamic and comprehensive tool with which to communicate the whole view of the organization and where everyone fits in it.