Analysis and Design of Policy and Standard Operating Procedure (SOP) for Information Technology in the Communication and Information Services Department

摘要

SOP as quality standards to perform the process of the instruction and executing tasks and activities are important for an organization. The communication and information services in West Java Province has developed a service known as Management of West Java province domain emails. SOP for service provided is to support the procedures needed for the continuity of service provided needed for the continuity of service. This research uses an observation and interview as a method to collect data. SOP will divide into 5 categories by the answer of a data interview that has been collected. This paper tries to explain what are necessary and which type of work needs to be done for writing SOPs for service provided in the communication and information services of West Java Province.