Conflicts in Human-Machine Systems as an Intersection of Bio- and Technosphere: Cooperation and Interaction Patterns for Human and Machine Interference and Conflict Resolution

摘要

Human-Machine Systems are right at the intersection of biosphere and technosphere and therefore profit from both nature/life sciences and technical sciences. When machines become more intelligent, e.g. with automation or AI, different intents and conflicts between humans and machines will occur and have to be resolved. Examples for conflicts in the biosphere can help to structure human-machine cooperation and conflict resolutions. Arbitration, mediation, dissonance, consonance and interference are key concepts to understand and build successful human-machine conflict resolutions. Another example from the biosphere, AiKiDo, an art of humanhuman conflict resolution, can be used as a design and process metaphor for the fostering of human-machine conflict resolution.