A Product/Process Model Approach to Formalize Collaborative User Experience Design

摘要

This contribution presents a concept that paves the ground for a formalization of collaborative user experience design (CUXD). CUXD is rooted in Design Thinking and Lean UX and represents an agile, hypothesis-based approach. The CUXD model divides the development process into the three phases of "Understanding", "Exploration", and "Realization", each consisting of different workshops with suggested methods. The value of CUXD is illustrated by examples drawn from the development of a large-scale predictive maintenance platform. Furthermore, we combine CUXD with the product development methodology CPM/PDD to utilize the advantages and findings of DTM within the context of user-centered design. For this purpose, each phase of CUXD is considered separately and compared with the contents of the CPM product model and the process steps of PDD. In sum, we identify relevant touch points of the two CUXD and CPM/PDD approaches. This points out on how CPM/PDD can serve as a basis for the formalization of CUXD.