Evaluating a mobile visualization system for service delivery problems in developing countries

摘要

MobiSAM is a project aimed to increase citizen participation in local government using mobile devices in order to further the reach and usefulness of the Social Accountability Monitoring (SAM) methodology to ordinary citizens. The project began in 2011 and there have been a number of HCI interventions over the years that have been undertaken to inform the design and subsequent redesign of the system based on the results of a number of evaluations. This paper begins by discussing the interaction design lifecycle model, illustrating how the different interventions were undertaken as part of the cycles that have been involved to date. It then provides details on two such interventions: an evaluation of the navigation and visualization aspects of the MobiSAM client application; and the evaluation of a streamlined app aimed to simplify the process of reporting problems with service.