Use of the analogy reasoning and experience feedback for decision support in crisis situation

摘要

In the field of crisis management, the experience feedback is not limited to a simple transcription in manuals or as general procedures, but includes the context, conditions, observations and new information that affect on how to behave with situations. In other words, an efficient experience feedback process has to help to record every experience that led to the adoption of significant corrective actions regarding the decision-making behaviors. The practices of crisis management, also, incorporate every time new adapted behaviors for new problems,. Using this experience in real time for future situations is an important key for better handling of experiences. We propose in this paper a system in order to handle experience feedback as a support of decision making in crisis management. Several dimensions are considered in this study, from one side: organization, communication and problem solving activities, from the other side: the presentation and finding of experience feedback using analogy.