Study on Networked Manufacturing Customer Relationship Management System

摘要

This paper describes networked manufacturing and customer relationship management, and points out that networked manufacturing customer relationship management system (NMCRM) has three functional characteristics of customization, integration and statistics. It puts forward functional structure of the system and designs its subsystems of sale exposition, service management, customer management, function management and information integration management. The authors consider that distributed object technology is an effective means of meeting functional requirements of customization, integration and statistics, and of completing system plan of NMCRM, and initiate the NMCRM technical support system of six layers and two wings.